We seek to provide timely and professional solutions for our customers, so that they can fully engage themselves in their business lines. We value the personal relationships with our customers and seek to honor those relationships in our provision of service.
Our view of technology incorporates the good and productive usage which it can provide, but is tempered by the realization that fallible humans created these devices and programs. Having millions of lines of code and operating at millions of instructions per second, these devices and programs can certainly have “unexpected behavior” occur. Thus we tend to recommend customers adopt minimalist attitudes: keep your machines' startups clean; don't load programs you don't regularly use; consider trying things out on a small scale first…etc.